This Shipping Policy applies to all orders placed through the website operated by COVE ATLAS LIMITED (“we”, “us”, or “our”), a company registered in Hong Kong with its registered address at WORKSHOP 60, 3/F, BLK A, EAST SUN IND CTR, NO. 16 SHING YIP ST, KWUN TONG, HONG KONG. By placing an order on our website, you acknowledge and agree to the terms and conditions set forth in this Shipping Policy.
1. Shipping Destinations
We offer shipping to selected international destinations. Upon checkout, you may enter your shipping address to confirm if we deliver to your location. We reserve the right to modify the list of eligible shipping destinations at any time without prior notice. For any inquiries regarding shipping to a specific location, please contact our customer service at (852) 58628701.
2. Order Processing Time
All orders are processed within 2-5 business days (excluding weekends and Hong Kong public holidays) upon receipt of payment confirmation. Processing time may be extended during peak seasons, promotional periods, or due to unforeseen circumstances. We will notify you via email if there is a significant delay in processing your order.
3. Shipping Methods and Delivery Timeframes
We partner with reputable logistics providers to ensure reliable and efficient delivery of your orders. The available shipping methods and estimated delivery timeframes will be displayed during checkout, and may vary based on your shipping destination. Typical delivery timeframes (excluding processing time) are as follows:
- Hong Kong Local Shipping: 1-3 business days
- Asia Pacific Regions: 3-7 business days
- North America & Europe: 5-10 business days
- Other International Destinations: 7-15 business days
Please note that the above delivery timeframes are estimates only and do not include potential delays caused by customs clearance procedures, weather conditions, or other factors beyond our control.
4. Shipping Fees
Shipping fees are calculated based on the shipping destination, package weight, and selected shipping method. The exact shipping fee will be displayed on the checkout page before you complete your payment. We may offer free shipping promotions from time to time, which will be subject to specific terms and conditions (e.g., minimum order value) as stated in the promotion details.
5. Package Tracking
Once your order has been shipped, we will send a shipping confirmation email containing a tracking number and a link to track your package. You may use this tracking number to monitor the status of your delivery through the logistics provider’s website. If you do not receive the shipping confirmation email within 7 business days of order placement, please contact our customer service for assistance.
6. Customs and Duties
For international shipments, your order may be subject to customs duties, taxes, or other fees imposed by the destination country’s customs authorities. These charges are the sole responsibility of the recipient and are not included in the product price or shipping fee. We have no control over these charges and cannot predict their amount. Customs policies vary by country, so we recommend contacting your local customs office for more information before placing an order.
7. Package Delivery and Receipt
The shipping address provided during checkout must be accurate and complete. We are not responsible for delayed or undelivered orders due to incorrect or incomplete shipping information. If the delivery attempt is unsuccessful due to the recipient being unavailable, the logistics provider may leave a delivery notification or attempt redelivery, or the package may be held at a local depot for collection. It is your responsibility to follow up on delivery notifications and collect your package within the specified timeframe to avoid return or disposal by the logistics provider.